Frequently Asked Questions

We have a client portal where payment is processed. Once you have chosen the package that works best for you, we will create an account on your behalf. We will then send your login info to your email, the email will be from “Sweep&Go, if you do not see this email within 10 minutes (during normal business hours) of submitting your form, please call or text us at (940)-500-5359. Inside your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts. You can access the client portal at Client Dashboard (sweepandgo.com)

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at (940)-500-5359 to help you over the phone.

Yes: Billing occurs monthly before services are provided, on a rolling basis which aligns when you begin service. Payments for initial or one-time cleanups are due upon completion of the job. 

Note: 

You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text when we are on the way. We provide about 10-15 minutes notice, so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dogs in your yard if they are friendly. Our team loves all animals! Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

Great question! If your service day falls on a major holiday, we will skip that week’s cleanup and perform double doody the following week. You will still be charged due to 2 weeks of accumulated waste in the yard.

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.

1. Your yard must be easily accessible

2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.

3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes, we will always lock up once we are done.

4. Aggressive dogs must be left indoors on scheduled service days.

5. If you know you will not need services, please give us at least 48 hours’ notice.

Doody Dept stands behind its dog waste removal services by offering a 24-hour 100% satisfaction guarantee. If you are unsatisfied with any service and your yard is not overgrown or covered in yard debris, we will send out a scoop tech to your home to re-clean until you are satisfied.

The waste is transported to our facility where it is sorted, processed, and disposed of according to federal and state regulations.

We prioritize sustainability and environmental responsibility in all of our waste management practices. Our team is highly trained and experienced in waste management and we offer custom solutions for our clients' unique needs.

Yes, we offer emergency waste management services to quickly and efficiently manage unexpected waste situations.